Information you provide to us. When you register, we may ask for your name, date of birth, email address, shipping address, billing information, and phone number. If you complete an intake to request treatment, we collect information about the treatment you are seeking and your health-related responses, and if you consult with a provider we may collect additional information such as your medical history. If you contact us, we and our vendors may receive your name, contact details, and the contents of your message. If you subscribe to updates, we collect your email address.
Payment information. If you make a purchase, your payment-related information is collected by our third-party payment processor on our behalf.
Information we collect when you use our services. If you exchange messages with a provider, we receive those messages. We receive information about the medications you purchase and the prescriptions written for you, along with your address for delivery. We automatically receive usage information about your interactions with our services, and device information such as IP address, browser type, operating system, and device identifiers.
Information from cookies and tracking technologies. We and our third-party partners collect information using cookies, pixel tags, SDKs, and similar technologies. Our analytics and advertising partners may use these technologies to collect information about your activity over time and across services. Some collection is strictly necessary for security and core functionality and cannot be opted out of. You can opt out of non-essential collection as described in "Your Choices" below.
Information from other sources. If you consult with a provider, we receive the provider's clinical notes and prescription approval information. If you purchase medication, we receive fulfillment and shipping status from our pharmacy partners.
We use the information we collect to provide, maintain, and improve our services, to communicate with you and provide customer support, for marketing and advertising, to facilitate transactions and payments, to find and prevent fraud and abuse, to generate de-identified or aggregated data, and for compliance and legal purposes.
Vendors and service providers. We may disclose information to vendors and service providers retained in connection with our services.
Providers. We disclose your information to Beluga and its providers to facilitate your consultation and care.
Pharmacy partners. We disclose your order and prescription information to partnering pharmacies to facilitate fulfillment and delivery.
Advertising and analytics partners. We work with third-party advertising and analytics partners. Some data sharing with these partners may be considered a sale or a share for targeted advertising under applicable law, and you can opt out as described in "Your Choices."
As required by law. We may access, preserve, and disclose information where we believe it is required or appropriate to comply with law enforcement requests and legal process, to respond to your requests, or to protect the rights, property, or safety of you, us, or others.
Merger or sale. We may transfer your information in connection with the consideration, negotiation, or completion of a corporate transaction, such as a merger or sale of assets.
With your consent. We may disclose your information with your permission.
You may make the following requests regarding health information we maintain about you. Submit these requests in writing to [email protected].
Confidential communication. You may request to receive your health information by alternative means or at alternative locations.
Restrictions. You may request restrictions on certain uses and disclosures of your health information. We are not required to agree, but if we do, we will be bound by that agreement except as required by law or in an emergency.
Inspection and copies. You may request to inspect and copy your health information. We may deny the request in certain limited circumstances, in which case we will inform you of the reason and any right of review.
Amendment. You may request that we amend your health information if you believe it is incorrect or incomplete. We may deny the request under certain circumstances by written notice.
Accounting of disclosures. You may request an accounting of certain disclosures we have made, other than disclosures for treatment, payment, or health care operations and certain other disclosures.
Complaint. You may file a complaint in writing if you believe your privacy rights have been violated. We will not retaliate against you for filing a complaint.
You can unsubscribe from promotional emails using the link in the emails, and you can opt out of promotional SMS messages by replying STOP. Even if you opt out of promotional messages, you may continue to receive administrative messages.
Depending on your state of residence, you may have the right to confirm whether we process your personal information, to access, correct, or delete it, to opt out of the sale or share of your personal information and of targeted advertising, and to appeal a decision on your request. To submit a request, email [email protected]. Requests are subject to our ability to verify your identity, which we do by asking you to log into your account or by confirming information we have about you.
You can opt out of the processing of your personal information for targeted advertising or the sale or share of your personal information by adjusting your cookie settings, including through any Do Not Sell or Share My Personal Information control we provide. Where required, we treat a Global Privacy Control browser signal as a valid opt-out request.
We make reasonable efforts to protect your information using physical and electronic safeguards. Because no electronic transmission or storage is entirely secure, we cannot guarantee the security of your information.
We do not knowingly collect, maintain, or use personal information from anyone under 18 years of age, and no part of our services is directed to children. If you believe a child has provided us information, contact us at [email protected].
Our services are hosted in the United States and intended for visitors located in the United States.
We will post any changes to this Privacy Policy on this page, and the revised version will be effective when posted. If we materially change how we use or disclose personal information, we will notify you through the services, by email, or by other communication.
If you have questions about this Privacy Policy or our processing activities, email us at [email protected].